Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can't access internet explorer. Yesterday morning

Customer Question
I can't access internet...

I can't access internet explorer

Technician's Assistant: When could you last open your Internet Explorer?

Yesterday morning

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/28/2017
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

What is the error message you are getting when you try to open internet explorer?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

It seems like the payment for remote support failed but before going for remote support could you please let me know the following.

What is the error message you are getting when you try to open internet explorer?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10 also are you currently chatting to me from the problematic computer?

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

Please answer my above questions so that i can help you better.Use the reply box just below type the reply in it and click on send.

Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,304
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi Allen,

I was asked to help you via phone/remote assistance.

Are you able to access the internet at all on that computer?

Ask Your Own Computer Question
Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
I am waiting for someone to call me now!
Customer reply replied 8 months ago
I just got an email saying it could be a few hours. NOT SATISFACTORY!!!
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Allen,

I am not sure which email that you are referring to but I am able to call you in the next 10 minutes.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Thank you. I am waiting for your call.
Customer reply replied 8 months ago
Please call me at(###) ###-####
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=fe180d20-d9f3-4a0f-a106-7c06a9d696c6

On that page, click on the I AGREE button

Run the downloaded file

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Great to speak with you and fix the issue.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Windows explorer has disappeared. I can't access the
Windows explorer has disappeared. I can't access the browser. … read more
Josh
Josh
Support Specialist
22,304 satisfied customers
This morning I was connected with MSN (my home page) and it
This morning I was connected with MSN (my home page) and it disappeared and now I can't access www.msn.com through internet explorer. The icon is still on my desktop but it will not connect. I also ra… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I recently downloaded Mozilla Firefox at a friends suggestion
I recently downloaded Mozilla Firefox at a friends suggestion to use instead of Internet Explorer which had been giving me problems with the message "Internet Explorer has stopped working". It does wo… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
Using newly updated Firefox.. One particular website www.secondchanceboxer.org
Using newly updated Firefox.. One particular website www.secondchanceboxer.org will not display pictures. Page opens but no pictures. No problems with other sites… read more
John
John
Computer Support Specialist
5,949 satisfied customers
I can;t get my yahoo to come up as usual. my email has been
i can;t get my yahoo to come up as usual. my email has been***@******.*** for several years with the same password. now it will not accept the user or password. ican't get my mail to come up either th… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hello. I have been using Gmail for over a year with no problem.
Hello. I have been using Gmail for over a year with no problem. I was able to access it yesterday morning, but when I tried last night I receiveda message saying that Gmail requires ActiveX controls t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I can no longer access my hotmail plus. I have no problems
I can no longer access my hotmail plus. I have no problems getting on the internet with Explorer. My email address is:[email protected] My telephone number is: XXX-XXX-XXXX. This problem started yesterd… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hi. Suddenly my Gmail page became blank. It shows the logo
Hi. Suddenly my Gmail page became blank. It shows the logo but doesn't show the sign in box. How can I fix it. Thank you. Jaime rego… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Yesterday I installed an update to windows that was recommended.
Yesterday I installed an update to windows that was recommended. it completed successfully and restarted windows. This morning I went online and tried to find my "FAVORITES" bar to pay some bills, etc… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cant send emails, I cant deleat old emails, and my Yahoo
I can't send emails, I can't deleat old emails, and my Yahoo email just doesn't work. It has been this way for over a week. At times a message from Yahoo pops up and says, "We are up grading the syste… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I cannot log into my yahoo mail...cannot get yahoo messenger
I cannot log into my yahoo mail...cannot get yahoo messenger to "wake Up"....It worked fine yesterday morning, but not last night or tonight. I [email protected] I can't remember my password....a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
WHY CANT ACCESS SINGLESNET.COM..... I have been able too until
WHY CAN'T ACCESS SINGLESNET.COM..... I have been able too until late yesterday and have not been able to [email protected]… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My email address has been [email protected], password,
My email address has [email protected], password, comanche, for eighteen months. I have been using Internet Explorer to get to gmail, then hitting sign in to access my account. I do not have a lot of… read more
Deep
Deep
Bachelor's Degree
86 satisfied customers
Good Morning. My internet provider is AOL and I want to
Good Morning. My internet provider is AOL and I want to use Microsoft Mail but can't. How do I set my computer up to use this feature. Bob… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Hello, you helped me yesterday regarding my iTunes question.
Hello, you helped me yesterday regarding my iTunes question. I used the Revo tool like you suggested to delete iTunes and then I reloaded iTunes. After reloading iTunes, the problem I asked about yest… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I just went through an auto upgrade last night on my computer.
I just went through an auto upgrade last night on my computer. I have Windows Vista Ultimate with EXplorer 8.0. Yesterday before the upgrade I was able to access the internet fine. This morning I can … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
internet explorer can not display the web page. I, can get
internet explorer can not display the web page. I, can get on the internet through at&t.net using my yahoo browser,which is my default. I cannot get into internet explorer at all. Same thing happens w… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Last night I had no problems getting online from my Verizon
Last night I had no problems getting online from my Verizon address. Also last nightg, Windows automatically updated itself. This morning I could not access Verizon and got a message saying that in or… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x