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I have a mac and just upgraded to the new Sierra OS system.

Customer Question
Hi there. I have...

Hi there. I have a mac and just upgraded to the new Sierra OS system. I have huge regrets already. As soon as it opened up it is now telling me my microsoft outlook will not function. I have tried upgrading to Microsoft 365... and it seems to have gone through but there is not an outlook icon options

Technician's Assistant: When could you last open your Outlook?

Moments before I updated to this OS

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes. That is what I just wrote.

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/28/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 7 months ago
Sure
Customer reply replied 7 months ago
Wait.. it cost 40 dollars? I think let's start with just some messages.
Customer reply replied 7 months ago
Should Office 365 upgrade be compatible with this new Mac Sierra OS?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Okay If you are not interested in remote, then i can walk you through the troubleshooting steps.

Can you tell me version of Office 365 you are using?

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Customer reply replied 7 months ago
I just downloaded it -- 15.8
I cannot seem to find I more upgraded version BUT my mac now clearly says 15.8 is not compatible
Customer reply replied 7 months ago
Actually my old version was 15.34
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Have you restarted your computer after that?

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Customer reply replied 7 months ago
When It opens back up. I see Word, power point.. but my outlook has an x over it.
Customer reply replied 7 months ago
The error message says: You can't use this version of the application "Microsoft Outlook" with this version of macOS. You have "Microsoft Outlook" 15.34
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Try updating it again

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Customer reply replied 7 months ago
If I upgrade to Microsoft Office 365 should that give me the right version to avoid the error message?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

What version are you using now?

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Customer reply replied 7 months ago
15.34
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Run an update again for Microsoft Office programs

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Customer reply replied 7 months ago
Ok I am going to try that.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Let me know if this resolves the issue

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