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Why can't I have access to my microphone while trying to…

Customer Question
Why can't I have...

Why can't I have access to my microphone while trying to join a group video chat in Facebook because it says "say an error occurred when trying to get access to microphone". "Media constraints not meant".

Technician's Assistant: When could you last open your Facebook?

I have opened and closed FB a few times now, But not helping.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes I know I had some updates. But not sure what they were for.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

A couple of days ago I had to reset my computer to factory condition because I was unable to get my computer to turn on.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/28/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please in which program you are using the video chat in please?

Thank you

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Customer reply replied 7 months ago
Facebook group chat
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thanks, ***** ***** see that, but which program are you accessing it on? eg: Google Chrome? Internet Explorer?

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Customer reply replied 7 months ago
Google Chrome
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thanks

Try it on Microsoft Edge and tell me if you still get the issue please

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Customer reply replied 7 months ago
wait a few minutes while I get Microsoft Edge because I don't have it.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Which version of windows do you use?

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Customer reply replied 7 months ago
I am still waiting for Microsoft Edge to download. I have Windows 10
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok, then Edge is already installed, it comes preinstalled, so click start, type in Edge and click on it please

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Customer reply replied 7 months ago
where is the start at to click on?
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

This is the windows logo in the very bottom left, that you click to bring up all your apps.

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Customer reply replied 7 months ago
I can't get the group video chat it says the same thing ' Media constraints not meant"
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Did you get Edge open?

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Customer reply replied 7 months ago
but still doesn't work
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Open the program sound recorder and try to record your voice

tell me if that works please

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Customer reply replied 7 months ago
It said "Switch Browsers to Make Group Video Chats"
Unfortunately, our group calling feature doesn't support your browser yet. To make a group video chat, open in Google Chrome. I will go to the sound recorder now and try. Thank you for for waiting so long. I am not very good with computers.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

You are welcome

Let me know the results please

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Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

how did you go?

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Customer reply replied 7 months ago
I would like a refund back. Thanks for your help.
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