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My password doesn't work and I am unable to reset online. I…

Customer Question
My password *****'t work...

My password *****'t work and I am unable to reset online. I have not used Skype for a long time but want to use it now for a conference tomorrow.

Technician's Assistant: When did you last update Skype?

It may be up to a year ago

Technician's Assistant: What have you tried so far with your Skype?

Tried online but a verification number was asked. I didn't understand. Can I provide you the old info I have, email address, phone number, etc.?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know what else to provide

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/28/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 946
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

what is your Skype name, email or phone number associated with skype account

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Customer reply replied 7 months ago
jaglrc***@******.***(###) ###-####
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

do you have access to this email and phone number?

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Customer reply replied 7 months ago
Not at this time
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

To get your skype id reset you must have access to any one of the recovery options either email or phone let me know if you have access to any one of them

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Customer reply replied 7 months ago
I misunderstood. I have access to***@******.*** and(###) ###-####
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

You have 2 Skype account(s) for***@******.***

1. James Granger: jaglrc

2. james a. granger: jamesa.gr

Which one you want to recover?

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Customer reply replied 7 months ago
James Granger: jaglrc
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

check your phone you will receive a code i would like to have that to reset your skype account.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

on(###) ###-####/p>

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

check for the code now on your phone no(###) ###-####/p>

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Customer reply replied 7 months ago
no phone call yet on my landline,(###) ###-####mobile phones do not work in this area.Can you send me an email with the code?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

ok

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

codes resend to your email.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

did you get it?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

skype reset will time out please check the codes sent in your email

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Customer reply replied 7 months ago
No email yet with code
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

use the search option in your email and type in skype and hit search

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

it should be there as it doesnt take this long

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Customer reply replied 7 months ago
waiting for your responseNothing yet, I tried search and sent email to friend so my email is working. I think it is best to try tomorrow. What do you think.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

we can try tomorrow no problem

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