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I downloaded Quicken 2018 on my new laptop and it will not…

Customer Question
I downloaded Quicken 2018...

I downloaded Quicken 2018 on my new laptop and it will not open

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP, do noy know the model number, OS is windows 10

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/28/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com my name is ***** ***** I will try my best to assist you.

Can you please let me know :

Is Quicken downloaded AND installed on the PC?

Has the computer been restarted after the installation?

Any errors coming up?

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Customer reply replied 7 months ago
No
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

We can go from there to fix this once I hear back from you. Thanks!

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