Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My 365 expired, you had an old credit card number. I tried…

Customer Question
My 365 expired, you...

My 365 expired, you had an old credit card number. I tried to get into Microsoft to give you a new one, but it went into loop so I never got in.

Technician's Assistant: What exactly are you having trouble accessing?

Microsoft 365

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since it turned on this afternoon

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My telephone number (I know, how archaic) is area(###) ###-####

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 37 minutes by:
11/28/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,962
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Computer Question
Customer reply replied 7 months ago
I will wait until my subscription expires, then deal with it.Thank you
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Okay, thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I purchased an Office Home & Student 2016 a couple of yrs
I purchased an Office Home & Student 2016 a couple of yrs ago when I purchased a new PC. I was told it was permanent one, no renewal or subscription. Had service done yesterday to replace problem with… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I moved 3 years ago. The phone number you have for me is my
I moved 3 years ago. The phone number you have for me is my old number. My new number is(###) ###-#### My husband passed away July 5, 2017 & I now have a new Visa Card number. I have been trying for a… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
On or about 11 April 2018 I got a notice on my new Dell
On or about 11 April 2018 I got a notice on my new Dell Inspiron 13 Laptop that my temp (30 Day) subscription to Office 365 was about to expire. At that time, I went ahead and paid the $74.36 for the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Friday evening I got a popup on my computer that said
Friday evening I got a popup on my computer that said Microsoft had detected a virus that had infected my computer and all my personal information {credit cards, bank accounts, email, etc} was open to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My Word has been shut down but I purchased and installed a
My Word has been shut down but I purchased and installed a 12 month subscription forOffice365 from Jb hi-fi Gardencity on23/1/18. whar\\\\\ … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Recently I obtained a new Credit Card as my former card had
Recently I obtained a new Credit Card as my former card had been attacked. I have not figured out how to send the new card information to Microsoft. Can you help me change my Credit Card Number?John J… read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
I received a message that my microsoft was expiring---I did
Good Afternoon---I received a message that my microsoft was expiring---I did not realize has been a year since purchased this computer---calling number that was left on answering machine---***-***-***… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I want to renew my office 365 with a new credit card number.
I want to renew my office 365 with a new credit card number … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My old credit card expired. I updated my info by put in the
My old credit card expired. I updated my info by put in the new card numbers and expiration date, but am still listed on guest plan. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Well, we purchased a new computer and a subscription to
Well, we purchased a new computer and a subscription to Office 365 Personal at Best Buy. When we go home, the key card was missing. I have the order number, serial number, and model number. Is there a… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I installed a Legal windows 7 via Microsoft early this year
Hi my name is***** and I installed a Legal windows 7 via Microsoft early this year and paid a huge amount R5000,00 plus to get licence for 2 years. My computer went for repairs and now I get a message… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Need to renew expired account. Can't bring up word 2013
need to renew expired account. Can't bring up word 2013 LETTER FORM ANY LONGER. cAN'T SUPPLY PASSWORD ***** REQUESTED . dON'T BOTHER TO ANSWER IF YOU CAN'T ADVISE HOW I CAN SIMPLY RENEW WITH NO FURTHE… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My magicjack telefone number is 4049241226. I have been
my magicjack telefone number is(###) ###-#### ***** have been notified that my account will expire on 12/21/2015. I paid for a one year extension by credit card,but my extension has not gone through. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
e-mail: *****@******.*** was cancelled for non payment.
e-mail: *****@******.*** was cancelled for non payment. I lost the beginning 10,000 words manuscript and have been trying to recoup it. I went on line, got a Microsoft telephone number and after ?reci… read more
James K.
James K.
Managing Director
283 satisfied customers
A couple of years ago I was cold called, by phone, by some
A couple of years ago I was cold called, by phone, by some people who claimed to be Microsoft Computer Maintenance. They said there were problems with my computer that they needed to solve and that in… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I received email saying my credit card had expired but when
I received email saying my credit card had expired but when I tried the address- billing.microsoft.com--it not permit me to log in--please help. [email protected]… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have had to buy a new account because I could not get skype
I have had to buy a new account because I could not get skype to allow me to change my crredit card number. I had paid $30 taken from my account with Skype for the extension of my subscription and it … read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
Hi, I had someone set up an email under hotmail.com in my
Hi, I had someone set up an email under hotmail.com in my name. The address [email protected], and the person made charges to one of my credit cards. How do I cancel this address, it was never opened b… read more
johnpj1
johnpj1
Owner
Vocational, Technical or Trade Scho
53 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x