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I cannot change my password because Yahoo has me locked out.

Customer Question
I cannot change my...

I cannot change my password ***** Yahoo has me locked out. I cant get to my e mail and everyone I have called just sends me to another tele #

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

How an I ger unblocked and hange my password.

Technician's Assistant: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?

1-***-***-**** name on accnt is***@******.*** Did not write down security questions as I have had this accnt for more than 5 years

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am just very frustrated since trying to resolve this for 2 weeks

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
When you sent me to another tech and I input my credit card #***** they just sent me to a screen where I submitted a new password. that came back that I had to have more than 8 characters. Mine had 14 characters. then they said they sent a new password ***** my e-mail. IF I CANT CONNECT TO MY E-MAIL, HOW AM I GOING TO GET THAT NEW PASSWORD/
Customer reply replied 7 months ago
Is anyone going t answer? Pease do not send answer to my e-mail but call me at1-360-426-635
Answered in 2 hours by:
11/28/2017
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 7 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Computer
Satisfied Customers: 104
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I would like to help you

Please, follow the instructions below to reset your Yahoo password:
- Click the following link: http://edit.yahoo.com/forgot?login
- On that first page, choose the "My account may have been compromised" option and click the Next button.
- Fill out the requested questions and fill in the data when asked for it
You will then be given the chance to reset your password ***** log in.

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