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I can't get office 365 to open some of my old files Tom

Customer Question
I can't get office...

I can't get office 365 to open some of my old files Tom Aldridge

Technician's Assistant: What are you having trouble accessing or opening?

Both i guess. I can't open the old word or notepad files

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HPDesktop

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just signed up for office 365 and how I hate it even worse than expected. I also can't get my microsoft account to work at all. I'm about ready throw away my computers and get a couple of pen quills.

Submitted: 7 months ago.Category: Computer
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11/27/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,824
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

Does your computer have 7 or 8 or 10, etc.?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

It looks like you are not there. We can schedule another time.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 7 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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