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The password I have used for 3 years, it now says is wrong.

Customer Question
The password ***** have...

The password ***** have used for 3 years, it now says is wrong. Tried to reset on my laptop and have not code by email. Tried using phone number and the number they have is not mine. I can’t do anything on my computer

Technician's Assistant: Are you logged into your email account on any other devices?

An ipad

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a security code for Microsoft

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why are you concerned with emails? I want to get on my desktop

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/27/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are using for your Microsoft account?

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. Please tell me the new code that was just sent to***@******.***

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

I need you to send me the code as soon as you get it. They expire after 10 minutes. It is not a password.

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Customer reply replied 7 months ago
That is the problem. I didn’t receive a code so I tried to use phone number and it is not m number they have listed
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

In your email, check your junk/spam folder.

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Customer reply replied 7 months ago
Where do I find junk spam. I am old
Customer reply replied 7 months ago
I am using my iPad
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

What's your email password?

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Customer reply replied 7 months ago
August24,1968
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

That's not working, sorry. Could it be something else?

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Customer reply replied 7 months ago
That is my Microsoft password. Try 3756sie or 638LM
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

That's not working either, sorry. Maybe another expert will have a different solution.

You'll receive and email notification when one responds.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

you are having problem in logging in to windows or your email?

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