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My Roku 2 is not holding signal. Comcast and Netflix

Customer Question
My Roku 2 is...

My Roku 2 is not holding signal.

Technician's Assistant: What Roku model do you have?

Comcast and Netflix referred me today Roku

Technician's Assistant: What have you tried so far with your Roku media player?

2

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Is there a way to check the Roku device

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/27/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

can you be more specific about "not holding signal" ? what exactly happens?

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Customer reply replied 7 months ago
Cannot connect
Customer reply replied 7 months ago
Have un pluged it several time in 2 Days for a Re set. Still can not connect
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

So you cannot connect your ROKU to the wireless network at all?

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Customer reply replied 7 months ago
No signal Jumping in an out
Customer reply replied 7 months ago
The Roku has been set up for years and working fine
The last two days I cannot have a signal my Internet provider and Netflix told me to contact you all
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

ok, i see, this is a bit out of my range, let me opt out and another expert will assist

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Tech Support Specialist: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-26bhstkg,

Thank you for using JustAnswer. I am happy to assist you with this issue. Please first let me know what you are plugging the Roku in. Also, is it the type of Roku that requires separate power or is it the USB stick type?

Regards,

Sheri-Expert

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Customer reply replied 7 months ago
It has been plugged in to Comcast box
It is on its own power model number two
Tech Support Specialist: Sheri, Expert replied 7 months ago

Do you have a TV that has a USB port?

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Customer reply replied 7 months ago
I believe so
Tech Support Specialist: Sheri, Expert replied 7 months ago

Ok, so plug the Roku into the usb port on the TV. Then change the TV Input until you see the Roku screen. Then check the Roku settings to see if it has your correct wifi network settings.

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Tech Support Specialist: JJesus Perez Gonzale,
 replied 7 months ago
JJesus Perez Gonzale
Category: Computer
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi, I am here to help. Please let me know where you are at in troubleshooting this problem so that I may continue to assist you.

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