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Occasionally, when I am searching on google, while

Customer Question
Occasionally, when I am...

Occasionally, when I am searching on google, while participating in a PCH search, I get a Microsoft alert that my machine is infected. It directs me to an unfamiliar phone number, but it takes over my computer and only a restart will reset it. Is there, in fact, a way that Microsoft can detect viruses on a computer?

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

My phone's WiFi is secured thru my Comcast xfinity account and the only thing they share (to my knowledge) is my Outlook email.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

My computer connects to the xfinity control box,and the wireless box via an internet phone jack, and my cell connects wirelssly to the router (I think)

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I only get the virus alert on my computer, and only while searching?

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/27/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

That is fake and your pc have adware installed that can be removed with Malwarebytes.

Do you have Malwarebytes installed?

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Customer reply replied 7 months ago
No
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ok please download from the link below and install

https://www.malwarebytes.com/mwb-download/thankyou

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Ones installed please run a scan and let me know when it's done.

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Customer reply replied 7 months ago
On top of the $ 36.00, or for $3.00 more?
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Do you want me to do it?

I will not ask more

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Please CLICK HERE and open the file

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 7 months ago

Just following up

Did you do the scan?

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