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I am trying to load office 365 onto my new computer. They…

Customer Question
I am trying to...

I am trying to load office 365 onto my new computer. They want a product key and I don't have one. I cannot find my old disk. I do have a transaction number###-##-####11/22/17, where can I get the product key? Or do I need to purchase office 365 ?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My new computer is HP envy x360

Technician's Assistant: How long has this been going on with your X360? What have you tried so far?

There is no issue with this computer. I am trying to activate the office 365 and it asks for a product key. I already have an account with Microsoft and used office on my old computer. can I transfer that info to the new computer

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
11/27/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,011
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 4 months ago

Do you have used Office 365 in the past or this is the first time you want to use it?

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Customer reply replied 4 months ago
I don't need your help. please cancel any billing. I figured it out on my own. thank you - please refund $5
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