Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have done the latest windows 10 update 21 nov, and I

Customer Question
I have done the...

I have done the latest windows 10 update 21 nov, and I cannot see anymore videos from my laptop on my Sharp TV via HDMI. I have an HP laptop

Technician's Assistant: What HP model do you have?

Hp pavillon

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

The latest update was done on 21 nov, 2 display adapters one Intel and one NVGia. If I disable the Intel get no more the message video incompatible but still not able to see my video from laptop on TV screen as I used to before the Windows 10 update

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/27/2017
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,775
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Please let me know the full model of the HP laptop ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Customer reply replied 4 months ago
try finding it one second
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

No problem.It usually seen on the bottom of the laptop.

Ask Your Own Computer Question
Customer reply replied 4 months ago
hp pavilion notebook
intel core tm i5 7200U Cpu @ 2.5 GHZ
64 bit op system
windows10
Customer reply replied 4 months ago
what is happening
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Those are the specification of the laptop not the model.See if you can find serial number of the laptop.

Ask Your Own Computer Question
Customer reply replied 4 months ago
device Id: FF573EDD-2085-4A66-B74D-2B6FE2009F82
Customer reply replied 4 months ago
product ID Z6J86EA#ABD
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Thank you.The correct model of your laptop is HP Pavilion - 15-au111ng

Ask Your Own Computer Question
Customer reply replied 4 months ago
ok
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Have you tried removing the video driver and installing it again.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I have; two video drivers
Intel HD graphics 620
tWhen I disable it/uninstall the TV does not show message video source incompatible
Customer reply replied 4 months ago
nut it remains blAck
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Your laptop also have Nvidia graphics processor too am i correct ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
indeed it has
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK disconnect HDMI cable then remove both drivers from programs and features in settings then install Nvidia from this link : - Nvidia display driver

Then restart the computer and connect the HDMI cable and see if there is any change.

Let me know the result.

Ask Your Own Computer Question
Customer reply replied 4 months ago
sorry where do I find again the display adapters
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Click on start then click on the gear icon to open setting,Once you are in the settings home open apps which has apps and features open it and look for inter display driver/software and Nvidia display driver/software.

Ask Your Own Computer Question
Customer reply replied 4 months ago
need to download an updated version of Java
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

java is not needed for nvidia but you can continue updating Java.

Ask Your Own Computer Question
Customer reply replied 4 months ago
nvidia while scanning my settings for the driver is requesting the java update
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

The link i gave above is a direct download link so please check that link one more time.

Ask Your Own Computer Question
Customer reply replied 4 months ago
An incompatible video signal is receivedAs I work with you through my iphone can you send me the link of nvidia so i can type it into my browser
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Sorry for the delay.Here is the address : - https://tinyurl.com/yby5yy2z

Ask Your Own Computer Question
Customer reply replied 4 months ago
ok what next, i am on the sp80537.exe page and it takes 10 minto download?
Customer reply replied 4 months ago
John can you confirm that this is right?
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

yes that is the correct one.

Ask Your Own Computer Question
Customer reply replied 4 months ago
it is installing nvidia graphics driver version 382.05
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK did you remove the Intel and nvidia before installing this one.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Well I regret but there been no progress, TV continues to show the same error message
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

In that case we can do system restore have you tried that before?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I did remove both drivers, took roughly 10 min to download the Nvidia driver, restarted it, saw both drivers were installed after restart, went to TV and got the same error message...
Customer reply replied 4 months ago
I did but for some reason it tells me it cannot do it ( a registry issue) we can try it once more and i can tell you exactly what it says ...
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Which restore date did you select that time?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I selected 17 nov, as we watched as a family a video running on laptop but played on YV via HDMI
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK open system restore window and let me know which all restore dates it shows.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Sorry need slightly more guidance as I follow in general web tuitorials
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

No problem.

Press windows key and R key that will open run box

2. In the Run box type rstrui and press enter that will open system restore window, Click on next

3. In that windows it will show a restore dates let me know the dates in it.

Ask Your Own Computer Question
Customer reply replied 4 months ago
two dates: 24 nov and 20 nov ( critical update)
Customer reply replied 4 months ago
I was trying to restore the computer before the 20 nov ( critical update)
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK select 20th NOV for restoring before you start make sure the HDMI cable is disconnected also disconnect any external devices connected like hard drive etc then run the restore.

Ask Your Own Computer Question
Customer reply replied 4 months ago
was launched...
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK let it finish then let me know.

Ask Your Own Computer Question
Customer reply replied 4 months ago
this is what it says:
system restore did not complete successfully. Your computer's system files and settings were not changed
I tried already to rerun it in the past with desactivating Malwarebytes but without success
it mentions an error (0x80070005)
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Sorry to hear that,In that case i will open this to other experts to see if they have another solution to this issue.

Sincerely,

John

Ask Your Own Computer Question
Customer reply replied 4 months ago
not sure what does this mean
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

It means i am opening this question to the experts pool so that another expert can try to help you with the display issue.

Ask Your Own Computer Question
Customer reply replied 4 months ago
fine so shall I stay online and waitfor another expert to take over from you?
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Wait for 10 min and if you are not getting any help then you can close this page.When another expert replies you will get a email notification and you can continue from there.

Ask Your Own Computer Question
Customer reply replied 4 months ago
thank you
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

You are welcome.

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to use an older life camera on verion 10 of
I am trying to use an older life camera on verion 10 of windows. how do I know if it supports windows 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have have just bought the Adobe Acrobat Reader and wish to
I have have just bought the Adobe Acrobat Reader and wish to use it to get an Employer Identification Number (EIN) from the IRS. I start with just the Adobe Icon on my PC screen. How do I use the read… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
800 satisfied customers
Articals on STD have email tabs when i click on them to send
articals on STD have email tabs when i click on them to send information to friend nothing happens?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I would like to retrieve my user name and pass word. Compaq
I would like to retrieve my user name and pass word … read more
Moses C
Moses C
Bsc
561 satisfied customers
Do yoy use easy tech work copamy to clean up computers. I
do yoy use easy tech work copamy to clean up computers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I can't access my dropbox it says I don't have permission.
I can't access my dropbox it says I don't have permission. The following was sent to me bn.BUILD_KEY: Dropbox bn.VERSION: 46.4.65 bn.DROPBOXEXT_VERSION: failed bn.is_frozen: True machine_id: failed pi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
On or about 11 April 2018 I got a notice on my new Dell
On or about 11 April 2018 I got a notice on my new Dell Inspiron 13 Laptop that my temp (30 Day) subscription to Office 365 was about to expire. At that time, I went ahead and paid the $74.36 for the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I just purchased and received a Canon Pixma TS5020 Printer.
I just purchased and received a Canon Pixma TS5020 Printer. I want to know if this printer will work with our Windows 7 program in both are desk top and our laptop computers? The booksas it is for win… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
Cannot connect my hp 4650 to print from my computer. has
cannot connect my hp 4650 to print from my computer. has worked in the past, carroll … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Excel is not working. I have Godaddy email. They suggested I
Excel is not working. I have Godaddy email. They suggested I try office 360 and so I did, but found it awkward. I let it expire. Now I'm having trouble using the old Excel I was using in the first pla… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Need to reset my Skype password. Some time ago now I have a
some time ago now I have a new computer it was set on my previous computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My computer is an acer. My problem is that usually when I
Hi Pearl my computer is an acer. My problem is that usually when I click on the little windows icon in the bottom corner of the screen I get up apps and a listing down the side and a settings icon, etc. At the moment when I click on the icon nothing happens. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Windows 10 cortana and windows buttons on task bar only work
windows 10 cortana and windows buttons on task bar only work when the pc is in safe mode. Does it have anything to do with the com+ system application, which is disabled in startup? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
No is with my phone i brougth it from Harvey Norman in
no is with my phone i brougth it from Harvey Norman in November last year is was working beatifull a few weeks ago start the problem wit it.i can receive income calls … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have an iPhone 5s fully updated. I am trying to use google
Hi. I have an iPhone 5s fully updated. I am trying to use google translate which works well when I first turn on the phone but then stops working and insists I have a connection problem. I have the la… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have Office Professional 2010 on Windows 10 Professional.
I have Office Professional 2010 on Windows 10 Professional. My Outlook will not open. Can it be fixed without uninstalling and reinstalling Office? Or should I buy update? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
When trying to install an app it states I do not have enough
When trying to install an app it states I do not have enough storage. I went to make sure I had the updated Windows Installer (states I need 3.5 sp1 and when I try to run that it says I dont have enou… read more
Eric Ewing
Eric Ewing
University IT Manager
151 satisfied customers
My e mail address has been locked, I can't receive texted
my e mail address has been locked, I can't receive texted messages to reset my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x