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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't get my updates on my hp stream notebook for the past

Customer Question

can't get my updates on my hp stream notebook for the past month, frontier tech say's you have changed your format and only you can fix this
JA: What's the model and Operating System (OS) of your hp?
Customer: I have no idea I am disabled and not computer literate
JA: What have you tried so far with your hp? Have you installed any updates recently?
Customer: I have tried, say's all of a sudden my Disc C is almost full, and I have recenty installed a portable hard drive with 250gb usb it was suppose to take care of this
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: yes it also say's my memory is low now
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

Customer: replied 11 months ago.
can you go into my computer and fix this like frontier goes in and fixe's stuff, help I'm disabled and live in a small town no computer stores and don't drive
Expert:  Kamil Anwar replied 11 months ago.

Operating System you are running?

Customer: replied 11 months ago.
why should I have to pay, you own this site on my computer, I don't have the money on disability,never had this peoblem before with you for 2 yrs
Expert:  Kamil Anwar replied 11 months ago.

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.