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Last Friday, I tried to login to my online course

Customer Question
Last Friday, I tried...

Last Friday, I tried to login to my online course (Odysseyware) system to grade work done by students. It would not open and I got a message on the screen stating that I had been blocked by Explorer because of viruses. There was an 800 number to call and I did. The company is called iTech Support. They charged me to install a 3 year network firewall and 1 year Tech Support for $500. I'm really worried that I have been scammed. Have you heard of this situation and is it legitimate ?

Technician's Assistant: What exactly are you having trouble accessing?

They got it up and running but I haven't opened my computer since because I'm afraid they have done something to my computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

My computer is a Dell close to 10 years old. I'm using Windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It started Friday when I tried to login to Odysseyware. The screen I received stated Explorer could not be opened because of viruses. Is this legit.?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/27/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

This is usually a scam from a company pretending to be another company. It becoming more common and they usually install a bunch of unneeded software or spyware on your computer. It's more than likely NOT legitimate.

Here's a link from the FTC about this scam --> https://www.consumer.ftc.gov/articles/0346-tech-support-scams

Let me know if you'd like me to take a look at your computer to make sure there isn't any viruses AND to remove anything this company installed

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Let me know if that answers your questions or if you have anymore and I'll be happy to help. Also, please take a moment to rate my service using the stars below when we're finished. Thanks!

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