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Have been trying to get into new pogo layout since Thursday…

Customer Question
Have been trying to...

Have been trying to get into new pogo layout since Thursday night. Still not gettting in. wanted to get use of selling and getting more GEMS. I have not been able to follow new directions. Please!!!! help. Thanks

Technician's Assistant: What exactly are you having trouble accessing?

Getting my new password.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

DELL. Model? OS?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

All evening on Thurs. Am getting ready to scream.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Did not know they (or) you were making all these changes. i

Submitted: 7 months ago.Category: Computer
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Answered in 13 minutes by:
11/27/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Andy, Computer Consultant
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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