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I'm in the process of installing windows 10 from windows 7.

Customer Question
I'm in the process...

I'm in the process of installing windows 10 from windows 7. It has been stuck on 99 and 75% for over an hour. Is that the normal process for downloading?

Technician's Assistant: What exactly is frozen or not starting up for you?

Downloading process

Technician's Assistant: What's the brand and model of your computer?

Acer aspire

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

No.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I.m not on it now.

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
11/27/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Customer reply replied 7 months ago
ok thank you.
Customer reply replied 7 months ago
no thanks
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

do you want me to continue on the chat?

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Customer reply replied 7 months ago
I don't have money for remote asst.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

as i said its optional service you can simple close the offer box.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Answer to the question is here

you can close the automated site popup its basically for more choices and options for our customer who prefer additional service like remote screen sharing and phone call assistance.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 7 months ago
where is the offer box?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

if you have the additional service screen still open you can simple close it from the x on the top right of your screen.

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Moses C
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Category: Computer
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