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I receive a message from some independent big-name firm

Customer Question
I receive a message...

I receive a message from some independent big-name firm suggesting I upgrade my computer -.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a Dell, 2013. I'm not sure of the OS

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since yesterday, when I was not utilizing my computer. I discovered it this morning. I am leaving for about 20 minutes.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Are you still available?

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/27/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Was this message a pop-up window, an email, or something else?

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