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Brief instructions on setting up voice mail on my phone

Customer Question
Brief instructions on setting...

Brief instructions on setting up voice mail on my phone located at another location.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Not a smart phone, a simple Straight Talk phone I.ve had for sometime, bought card at Walmart but they are helpless, and am but to receive or retrieve voice mail thus strongly limiting service I pay for.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Again I do not have a Smart Phone, but a simple Straight Talk phone I initiated service for by purchase of a phone card at Walmart a year ago or so, and have friend with same kind of phone who also needs voice mail service.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I'm at home on PC but phone I am enquiring about is at assisted living place. It's number is(###) ###-####

Submitted: 4 months ago.Category: Computer
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Answered in 24 minutes by:
11/26/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 4 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 433
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 4 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 4 months ago

It does not appear you are still online. If you view this question at a later time, please make sure to quickly rate me at the top right corner (hopefully 5 stars!) I am not sure what type of phone this is so I will provide all my instructions that I currently have. If you have any problems rating me, please let me know you received this message with a "thank you" or "this helped!"

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 4 months ago

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps to Setup your Voicemail:

  1. From the main screen, press and hold the number 1. Your phone will automatically call your voicemail box. Once the call is connected, follow the instructions.


If your phone model is an Android, follow these steps:

  1. From the main screen, tap the "Phone" tab.
  2. Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box. Once the call is connected, follow the voicemail prompts. NOTE: If the dialpad isn't on the screen, tap the "Phone" tab at the top of the screen.
  3. To end the call, tap, hold and drag the "Phone" icon from right to left.


For all other models, follow these steps:

  1. On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.
  2. When you hear the greeting, press #.
  3. Enter your passcode and follow the instructions.
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Tech Support Specialist: Cabletech, Computer Support Specialist replied 4 months ago

Please let me know if you have any other questions. I would be happy to help provide any clarification or further details you may need. If you do not need any further help, just as a reminder before you go, please give me a quick rating at the top right. Hopefully I have earned 5 stars today! This helps me receive credit for helping you today. Have a great rest of your day!

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Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 433
433 Satisfied Customers
Experience: 12 years ISP Technical Support

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