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Some one or more than one got in my computer & bank accounts…

Customer Question
Some one or more...

Some one or more than one got in my computer & bank accounts & are buying things, so I need to change all am pass words.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Windows 7 I'm really not good at this stuff.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just a few days. I closed all bank accounts & Pay Pal has returned my money or not charged my account.

Technician's Assistant: When did you last update PayPal?

I can't remember.

Technician's Assistant: What have you tried so far with your PayPal?

Nothing...tha't why I want to change my pass word & do any thing else to protect it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

NO, I can't think of any thing. This is the first time any thing like this has ever happened to me.

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/26/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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