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My email and user ID for my apple is. I have forgotten my…

Customer Question
My email and user...

My email and user ID for my apple is***@******.***. I have forgotten my password ***** my icloud account. My back up email***@******.*** is no longer active as I retired 2,5 years ago. How can I access my security questions to get a new icloud password?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

I can receive my email on my cell phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I am not sure, my home phone is(###) ###-####and my cell is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My user name is ***** ********@******.***

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
11/26/2017
Tech Support Specialist: Russell H., Computer Systems Expert replied 7 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 12,738
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
To recover your Apple ID (and thus your iCloud) password:

- with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'.

If this answers your question, please let me know in Reply To Expert.

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Customer reply replied 7 months ago
I said that my backup email***@******.*** expired after I retired 2.5 years ago. I had already found that site. My email is***@******.***
Customer reply replied 7 months ago
I had no way to say NO
Tech Support Specialist: Russell H., Computer Systems Expert replied 7 months ago

I'm not sure how to advise you - I have Opted Out. (You may need to get a new Apple ID, but your iPad might need recovering by other methods I am unsure of. Another Expert will guide you, by and by, I hope.)

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Customer reply replied 7 months ago
I do not need more help. Good bye
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,063
Experience: Over 20 years of consulting to the IT industry
Verified

Can you tell me which email address you used for the account?

Please let me know

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Customer reply replied 7 months ago
When your export Russell texts back 10 hours later in middle of the night this ridiculous It was 3:30 when that woke us up. He was no help. I finally did it myself
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Hi there

This is a different expert here, do you still need assistance with this?

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Customer reply replied 7 months ago
Forget it. I have figured it out
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Ok, great it is now solved, if we can do anything else for you, please let me know

Thank you

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Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Richard

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