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I am trying to open the FIXD app. It asked "Which vehicle"?

Customer Question
I am trying to...

I am trying to open the FIXD app. It asked "Which vehicle"? I showed it, then it asked to rename or delete. I don't want to do either! I want to open FIXD app.

Technician's Assistant: When could you last open your software?

I just installed it.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
11/26/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,328
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

As you are going through the registration process, the FIXD app will ask for your sensor code (located on the bottom of your FIXD sensor) so that it can find it and make a connection with it.

Connecting to the sensor will not interrupt any other connections to devices that you have through bluetooth. Make sure that bluetooth is enabled for this.

After the FIXD app and sensor have made a connection, you are ready to start using the app.

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Customer reply replied 7 months ago
I still cannot open the FIXD app.
When I try to scan the car, the app says unknown vehicle.When it asks to select vehicle, I tell it, there is only one car registered.
I think the sensors are defective. Do I return them?
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Yes, if the sensors are not working as expected, then they should be returned.

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Customer reply replied 7 months ago
How do I return defective sensors?
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Normally you would take them back to the retailer or return them to the place of purchase.

Where were they purchased from?

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Customer reply replied 7 months ago
Purchased over the internet, no known address.
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Ok, then you can request an RMA from FIXD and return directly to them, at:

https://www.fixdapp.com/returns-warranty

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