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Large screen, slow action...happened a few days ago, we

Customer Question
Large screen, slow action...happened...

Large screen, slow action...happened a few days ago, we tried reinstalling W-7 but we keep getting code 0x6 we need someone to take over this computer to fix it ...please?

Technician's Assistant: What exactly are you having trouble accessing?

We can get anything we want, yet it is slow, and the screen is far to large to work with.....so far nothing helps....can you take over my computer to fix this....

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell Inspiron one 2305 service tag # 3YHZ2P1 windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

We have tried to reinstalling windows 7 home premium but received error code 0x6 ......

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so....help is everything I need.

Submitted: 7 months ago.Category: Computer
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Answered in 19 minutes by:
11/26/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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