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Upon power up, screen is just white. Satellite L55-A5284.

Customer Question
Upon power up, screen...

Upon power up, screen is just white

Technician's Assistant: What device or product does this involve?

Satellite L55-A5284

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba, Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started upon attempt to power up. Haven't tried anything

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/26/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

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Customer reply replied 7 months ago
ok
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Unplug the ac adapter from the laptop and then you need to hold down the power button for 45 seconds without the ac adapter connected.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

release the button and wait for 2 mins and connect the ac adapter and power it back on as you normally power on the laptop push and release the power button.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 7 months ago
ok.done
Customer reply replied 7 months ago
same white screen
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

any beep sound when you turn it on?

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Customer reply replied 7 months ago
hello
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

any beep sound you get when you turn the laptop on?

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
hello?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

This is a brand new computer is that correct?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

How old is it?

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Customer reply replied 7 months ago
8 or 9 years old
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

This model has a built in battery the a battery needs to be removed and the the RAM (memory) stick.

Can we do that now?

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Customer reply replied 7 months ago
I had to leave my house
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

we can connect back when you are back home tomorrow

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Customer reply replied 7 months ago
I’ll be back home in about 45 minutes
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

sure i will be online

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Customer reply replied 7 months ago
I’m back
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

unplug the ac adapter and flip the laptop upside down and open the back cover using a screw driver to access the RAM and battery.

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Moses C
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Category: Computer
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