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Stuck cursor. Here are all the numbers I can read VOV3Q

Customer Question
Stuck cursor Technician's Assistant:...

Stuck cursor

Technician's Assistant: What is the complete model and serial number of your machine?

Here are all the numbers I can read VOV3Q 3F6MP 72T60 JQQWV FHWGT 00196-034 703916

Technician's Assistant: Are you fixing this yourself? What have you tried so far?

Turning it off by holding down the ON button

Technician's Assistant: Anything else you want the equipment mechanic to know before I connect you?

Don't know what else to tell you

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
11/26/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,387
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

What type of device is this?
Please confirm the make and model number?

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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