Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I think I have just been scammed! I received this loud

Customer Question
I think I have just...
I think I have just been scammed! I received this loud warning on my computer to call(###) ###-####as my devices had been scammed. I paid 199.99 to have them stop the scammers. They said it had nothing to do with my virus protection and it had originated in Russia and Nigeria. The number remains at the bottom of my screen. Have I been scammed?
Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
11/26/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,347
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

It is a scam.

A user inadvertently clicks a compromised link that redirects to a pop up telling the user their

computer has a problem such as security or virus infection, telling them to call a toll-free number to fix the problem.

Once the call is made the pitch appeals to fear of further computer problems and the sale is made.

The reality is that there is nothing wrong with the computer.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
About 10 minutes ago, I clicked on a facebook video and a
About 10 minutes ago, I clicked on a facebook video and a verbal announcement came on that said "Warning, you have been infected with a virus" and a window opened that wanted my email and password. A … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Hacker accessed my accounts and want to make sure there is
Hacker accessed my accounts and want to make sure there is nothing on my computer to allow them to do it again … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
177 satisfied customers
My computer froze and there was a message that several
My computer froze and there was a message that several viruses were detected and I called the apple support number on my computer. I received help from a tech who said they would look into the problem… read more
Moses C
Moses C
Bsc
752 satisfied customers
I'm getting a popup saying my computer is infected with a
I'm getting a popup saying my computer is infected with a virus and spyware and to call tech support at 855855 … read more
Cris
Cris
60 satisfied customers
Do you have a partner called FEMTO Software. They told me
Do you have a partner called FEMTO Software. They told me they handled Norton Products. … read more
Moses C
Moses C
Bsc
752 satisfied customers
Received a message that my computer was infected with a
Received a message that my computer was infected with a virus. Said to call right away and not to use my computer until I did call. Spoke to someone who said his company was TechNet affiliated with Mi… read more
Moses C
Moses C
Bsc
752 satisfied customers
I am getting emails that say my gmail account is being
I am getting emails that say my gmail account is being terminated at my request. This is not true. I have called gmail twice and have been given two companies that are both suppose to be authorized se… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just went to my office computer and it is frozen on a
I just went to my office computer and it is frozen on a screen that says to call 1-***-***-****. Says a porn virus has been detected. Is this legit? Nothing happens at all. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Well, I just watched your video because was was scammed and
Well, I just watched your video because was was scammed and it is probably the same scammers that the lady in the video dealt with. I happened to have seen their name on the bottom of the screen when … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
While on my computer this morning I received a message that
While on my computer this morning I received a message that my computer was infected with a Trojan and to call a Microsoft telephone number. I did that and the lady told me that my computer had a Troj… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I think I was scammed by Techzone solutions. I was on the
I think I was scammed by Techzone solutions. I was on the internet last night and a warning came up about my computer being infected and if I shut it down I would loose everything and that my details … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Yesterday my computer started making a real loud noise and
Yesterday my computer started making a real loud noise and all of a sudden a notice came on my computer asking if I needed help and had a phone no, the company was BreakLogicLLC and I asked if they we… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I had a call from Microsoft yesterday stating that I had
I had a call from Microsoft yesterday stating that I had numerous "warnings" on my computer and they needed to fix them. They claimed they were from***@******.***. They took over my computer and "corr… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I just got Macaffe all access 2014 downloaded to my new computer
I just got Macaffe all access 2014 downloaded to my new computer and the Macafee technician I was speaking with over the phone was telling me to get my computer registered with windows 7 and it would … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I received an unsolicited call at 13.45 on Thursday from Allen
I received an unsolicited call at 13.45 on Thursday from Allen Smith who said he worked for Microsoft and they had received reports that my computer was in trouble In due course he went into Admin - e… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Mrs C Cardwell, who lives in France was contacted by windows
Mrs C Cardwell, who lives in France was contacted by windows technical support, by a XXXXX XXXXX and tel no XXXXXXXXXXX He said she had lots of serious infections on her computer and that a high secur… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Good morning i,m currently receiving emails from a person
Good morning i,m currently receiving emails from a person in Ghanna that has sent photos of another person and only found out by a scam list from russia is there any thing i can do to get this person … read more
Cris
Cris
60 satisfied customers
I have been contacted by the fbi and efcc in Nigeria
I have been contacted by the fbi and efcc in Nigeria saying they have captured a XXXXX XXXXX who scamed me for 6400.00 cnd then they said that they will refund me double the amount. They requested 700… read more
Toe
Toe
Administrator
Bachelor's Degree
28 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x