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My lower tool bar with the power button( the microsoft

Customer Question
My lower tool bar...

My lower tool bar with the power button( the microsoft flag), my documents (the file folder), and the message icon in the far bottom right are not working.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

This is a Dell Computer with Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just began this morning. Lots of things, but I really have no idea what I am doing.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think that is all

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/26/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.

Since when did you start experiencing this issue?

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Customer reply replied 7 months ago
Last night/early this morning
Customer reply replied 7 months ago
Can this be fixed without remote control of the computer?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

sure it can be fixed.

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Customer reply replied 7 months ago
without "securely connect"?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

click on the search box and type in system restore as it opens let me know

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Customer reply replied 7 months ago
I'm not sure where the search box is.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

windows search box Cortana

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Customer reply replied 7 months ago
I don't see one on this page
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

do you have Windows 10 on your computer?

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Customer reply replied 7 months ago
I have windows 10 and am aware of Cortana. I found the search box, but it is not responsive either. Won't let me type
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

press the windows key and the letter S together a box will appear type in rstrui and hit enter.

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Customer reply replied 7 months ago
Nothing happened
Customer reply replied 7 months ago
Hello?
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

i can remote connect and check in that case and will fix it with guarantee.

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Customer reply replied 7 months ago
Any other way. I don't think I can do that. The fine print says JustAnswer may share information with a third party.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

this is a safe and secure connection that is why its an additional service.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Fixing computer problem may cost you more that $150 if you want to try other service provider.

justanswer service prices is more then fair and reasonable.

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Customer reply replied 7 months ago
I think I will have to try to figure it out myself
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Thanks for trying and come back if you need any assistance.

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