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My cell phone (270-402-9691) Is stuck on SOS mode! How can I…

Customer Question
My cell phone(###) ###-####...

My cell phone(###) ###-#### Is stuck on SOS mode! How can I get my home page back, please? Thank you.

Technician's Assistant: When did you last charge your phone?

Today.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Nothing happens.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

NO>

Submitted: 7 months ago.Category: Computer
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Answered in 15 minutes by:
11/26/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago

What is the make/model of your phone?

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Customer reply replied 7 months ago
TRACFONE A207BG
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

You will need to contact Tracfone to unlock the phone from the SOS mode.

Do you have another phone?

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Customer reply replied 7 months ago
Will there still be a charge of $39?
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Please call 1-***-***-**** and they can assist you with your account issue

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