Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Toashiba 42hl167 how do you get the base stand off. It a…

Customer Question
Toashiba 42hl167 how do...

Toashiba 42hl167 how do you get the base stand off

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It a Toshiba tv model 42hl167

Technician's Assistant: How old is your 42HL167?

20 yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I want to take the stand off so I can hang it on the wall

Technician's Assistant: How long has this been an issue with your 42HL167? What happened right before this?

Just now want to hang it on the wall

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
11/25/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Please let me know if you are online. You can reply using the text box at the bottom of the screen.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Removing the Pedestal Stand

1) Carefully lay the front of the unit face down on a flat,cushioned surface such as a quilt or blanket. Leave the stand protruding over the edge of the surface.Note: Extreme care should always be used when removing the pedestal stand to avoid damage to the LCD panel.

2) Remove the jack pack cover on the back of the TV to expose the pedestal stand screws. The jack pack cover can be removed without tools.

3) Remove the five screws shown in the diagram below. This will allow removal of the pedestal stand.

4) Once you have removed all five screws holding the pedestal stand in place, remove the pedestal stand from the TV by sliding the pedestal stand away from the TV.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Please let me know if you have any other questions. I would be happy to help provide any clarification or further details you may need. If you do not need any further help, just as a reminder before you go, please give me a quick rating at the top right. Hopefully I have earned 5 stars today! This helps me receive credit for helping you today. Have a great rest of your day!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cabletech Your Own Question
Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
528 Satisfied Customers
Experience: 12 years ISP Technical Support

Cabletech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cant get it to boot its stuck in the innovation screen.
I cant get it to boot its stuck in the innovation screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Just payed for movie how do I watch it? Ready now. Toshiba
I rented movie from Mocrosoft Movie. It shows up as completed on my account. … read more
Moses C
Moses C
Bsc
775 satisfied customers
Where is the power on/off button on Toshiba Model 19SL41OU.
where is the power on/off button on Toshiba Model 19SL41OU. ..our remote is lost and can not get power thru our cable company. Thank you. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have Spectrum cable with a dvr box (cable box). I want to
I have Spectrum cable with a dvr box (cable box). I want to connect my Toshiba DVD player to the cable box. … read more
Louie
Louie
Senior Technician
Associate Degree
1,447 satisfied customers
Need a controll for my 2012 TV/DVD for a DVD I need to watch
Need a controll for my 2012 TV/DVD for a DVD I need to watch ASAP. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
It's not my computer, but a Toshiba flat-screen TV, mode
It's not my computer, but a Toshiba flat-screen TV, mode l#32SL41OU. I'vw somehow turned it off in the process of trying to sync it with an Xfinity remote. Comcast gave me a new controller to replace … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have a dell vostro 1510, last night just folded to lid down
Hi, have a dell vostro 1510, last night just folded to lid down to finish the day, this morning no life whatsoever. Battery is probably cactus as its been telling me that for months. So have it plugge… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I had a Toshiba laptop that went dead 13 months after I purchased
I had a Toshiba laptop that went dead 13 months after I purchased it. I was told that it was probably hit by lightening. They also asked if I was using the cord that came with the computer because it … read more
BestComputerExpert
BestComputerExpert
Hi, I have a new Toshiba All In one computer and was wanting
Hi, I have a new Toshiba All In one computer and was wanting to mount it on a wall bracket. Do you know of an adapter to a VESA bracket or of any wall monting kits I could use? Marny… read more
Dustin Albertson
Dustin Albertson
Director of IT
Bachelor's Degree
22 satisfied customers
I have a 42 inch Toshiba plasma tv, we went to cut it on and
I have a 42 inch Toshiba plasma tv, we went to cut it on and we had sound put the screen was black. We turned it off, and turned it back on and there is no sound and the screen is still black. The Tos… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
tech came out yesterday to install Uverse. Today my phones
tech came out yesterday to install Uverse. Today my phones are not working. Land line & remotes dead. # XXXXX XXXXX Cell not charged so can't use. TV works.… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
I have a Toshiba Satellite L675D-S7052. For some reason it
I have a Toshiba Satellite L675D-S7052. For some reason it will hang at about 20 minutes after boot up. Whether I am online, watching a movie, or just on the desktop. Now I have recovered it, deleted … read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
Hi! Wanted to take the unit off the wall and put it back
Hi! Wanted to take the unit off the wall and put it back on the base but have lost the attachment screws. Would you know what size is needed? 26AV500U. Thank you, Walter… read more
Frank
Frank
Vocational, Technical or Trade Scho
104 satisfied customers
My son tried to update her bios on a Toshiba Sattellite A210
My son tried to update her bios on a Toshiba Sattellite A210 & now we get nothing at all how can I reset it as I can not find a clear cmos jumper or contacts… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
8 satisfied customers
I have a toshiba 42XV600A and have just had it mounted on the
I have a toshiba 42XV600A and have just had it mounted on the wall. All good except I cant get the stand off the bottom. Can you please advise with diagram if possible.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I hav a toshiba satellite A505-s6980 and need to take the bottom
I hav a toshiba satellite A505-s6980 and need to take the bottom off as a CD has managed to be eaten by my drive. The tech at best buy said it was under the bottom but I can't figure out how to get it… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
toshiba television TN43V71 keeps powering off then the light
toshiba television TN43V71 keeps powering off then the light blinks at the switch. We have to unplug it to reset it. The tv will do this 5 times then finally stay on… read more
Bob The Geek
Bob The Geek
Bachelor\u0027s Degree
4 satisfied customers
My Samsung 953BW as een driven beautifully by my Mac since
My Samsung 953BW as een driven beautifully by my Mac since January last year. I have ust bougt and installed a wall-mounted bracket and I need to finalize the job by “removing the stand” and cannot fi… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x