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I have tried for 6 hours to get onto my Quicken with no

Customer Question
I have tried for...

I have tried for 6 hours to get onto my Quicken with no luck. I keep getting error messages. Please help!

Technician's Assistant: What device or product does this involve?

Dell Inspiron laptop

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I've tried everything I can think of. I don't even remember if I installed anything or not. Whatever, I still can't get onto Quicken

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

I guess not

Submitted: 7 months ago.Category: Computer
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Answered in 1 hour by:
11/25/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
A couple of weeks.
Customer reply replied 7 months ago
I'm not sure I want to do that. Besides, in about 15 minutes I will need access to my laptop in order to watch my church service online. I will probably need to get back to this issue later.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK let me know a suitable time for us to look at this

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Customer reply replied 7 months ago
No I absolutely do not want to switch to a Secure Remote site. I've already been charged $31. for an answer I never received and since I'm on a fixed income I cannot afford to spend another $39. I've already asked that the $31. be refunded to my credit card since I never got an answer to my question. You need to make your payment schedule less confusing for those of us who are not computer savvy!!
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