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I need to get into my e-mail, but my computer and phone both…

Customer Question
Good morning, I need...

Good morning, I need to get into my e-mail, but my computer and phone both crashed and I am trying to log in on a different computer but I don't have a phone to get an access code sent to me.

Technician's Assistant: Are you logged into your email account on any other devices?

I have tried but it won't let me log in

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone no that I have listed on yahoo has crashed and I can't use it.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks, ***** ***** need to get to my email,

Submitted: 7 months ago.Category: Computer
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Answered in 14 minutes by:
11/25/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,840
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Unfortunately, you will need the phone number if that is the only recovery option on the account.

You can go into your local cell phone store and ask for a loaner phone so you can set it up on that phone number to receive the code.

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Customer reply replied 7 months ago
I have tried that and unfortunately no one will do that unless I get an accout with them. My phone is through verizon and they won't even let me put it on a phone long enough to get an access ciode. Thanks anyway
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

A Verizon store will give you a loaner phone.

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Customer reply replied 7 months ago
No thanks, ***** *****'t have money for this, I live on SSi, so I will just have to make do with my email.
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Okay, thank you.

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