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My keyboard will type one character then not type. Toshiba…

Customer Question
My keyboard will type...

My keyboard will type one character then not type.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba C55 windows 10

Technician's Assistant: How long has this been going on with your C55? What have you tried so far?

1 day, I have went to the keyboard settings Reinstalled windows 10 and rebooted my laptop and I'm still having the same problems

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Please help me

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
11/25/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

How old is the issue?

...and did you spill anything on the keyboard?

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Customer reply replied 7 months ago
No I did not spill anything before this happened.
Customer reply replied 7 months ago
I have had this issue for the last 24 hours
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Have you checked your Hard Drive to make sure it's fine?

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Customer reply replied 7 months ago
The hard drive is just under 2 months old, I had it replaced then.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

With a brand new one OR refurbished one?

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Customer reply replied 7 months ago
The hard drive is brand new.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

What brand?

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Customer reply replied 7 months ago
I'm not sure what the brand of the hard drive is, but my laptop is a Toshiba
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

So who put the new hard drive in?

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Customer reply replied 7 months ago
A computer technician had installed the hard drive.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Were you having this issue before he replaced the HD?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I run a computer store...and I would bet anything that when he replaced the HD...he knocked the ribbon cable loose from the keyboard

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Which would explain your issue

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

only half way in

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

If you appreciate my help today…please rate me 5 stars!!!

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Customer reply replied 7 months ago
Well I would like to get my computer fixed given that I paid $36 to speak to somebody about this.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

This site is for advice...this is a 3rd party Expert site

My advice would be to have that technician fix what he screwed up

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Customer reply replied 7 months ago
Well, first of all the technician who fixed it has a 4.9 rating out of 25 reviews. I don't know anybody who had bad experience with his service.
Customer reply replied 7 months ago
every time computer is logged in type one character and it won't type anymore
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I have been doing this 22 years and also have a very high rating...but no one is perfect (I have personally made the mistake before)...so I am not sure what your point is

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Step 1...ensure that the ribbon cable is seated correctly...the laptop will have to be dismantled to do that (which is why I think it best he do it)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

it is a tiny ribbon cable

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

easy to hit

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Customer reply replied 7 months ago
I've had laptops for six years and never had an issue with any of the keyboards
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

You JUST had a technician remove and replace a HD from this unit correct? (do you know how to remove the hard drive?)

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Customer reply replied 7 months ago
Not really
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

OK...there in lies the issue...most hard drives now require you removing all the plastic around the laptop...and try not to mess with the ribbon cables and you disassemble it all...hence my recommendation

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

They actually hide the HD underneath the motherboard now...and it is very easy to hit a ribbon cable

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Ask Your Own Computer Question
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

There is a video on a HD replacement...ribbon cable errors can be made (your symptoms are the exact symptoms of a loose cable half plugged in)...I've seen it

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

If you appreciate my help today…please rate me 5 stars!!!

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