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I have three users on my computer. After and automatic

Customer Question
Good morning, I have...

Good morning, I have three users on my computer. After and automatic update from windows, I lot all my settings documents, files, desktop settings all my Outlook e-mails. Please what can I do to rectfy the problem? is there a way to restore all my info as the other two users lost no info at all. Thank you Adri

Technician's Assistant: When did you last update your Outlook?

I did not update my Outlook. Just my windows 10 that I have received from Microsoft

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Nothing I can think off just that I have lost all my programs files documents photos everything.

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
11/25/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,776
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

I am not sure what happened in between Windows update...

Are you getting a message like temp profile is loaded while login to your account?

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Customer reply replied 7 months ago
How would I know it is secure
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Please download and run secure remote tool from below link

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Click here to download file

Double click file after download

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Customer reply replied 7 months ago
I have already paid an amount of R470.00 to Microsoft which is refundable as I understand. I feel this is not a problem that I created but the update from Microsoft.
Customer reply replied 7 months ago
Are you still there?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Yes,

Did you download and run the file

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
Ask Your Own Computer Question
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Hi,

Are you still there

I lost connection

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Your internet connection seems to be too slow

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Profile is now loaded successfully

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Need some break..

I shall join you in 20mins

Thanks

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Let me know if everything works..

Thank You

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

.

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