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Having trouble recovering yahoo info. IPad and mob. Most...

Customer Question
Having trouble recovering yahoo...

Having trouble recovering yahoo info

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

IPad and mob

Technician's Assistant: What troubleshooting have you tried?

Most... prob is that recovery info has all changed

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm frustrated :(

Submitted: 7 months ago.Category: Computer
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Answered in 4 hours by:
11/25/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,341
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

The first step in recovering your password ***** ***** go through the password ***** This should be done from a laptop or a desktop. You can not reset account passwords from a mobile device.

If that doesn't work, then go to https://io.help.yahoo.com/contact/index?page=home&locale=en_US
Click on "Mail" and select the version you need help with.
Under Topic select "Password ***** sign in"
Under Subtopic select "Change password"
Under the Recommended options column you will see the support options available.

Let me know if you need any further assistance with this at all.

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Happy Holidays!
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
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