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Change pof assword for msn. Hp pavilion on myiPad right now.

Customer Question
Change pof assword for...

Change pof assword for msn.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp pavilion on myiPad right now.

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 8

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Yes

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/24/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,117
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Can you explain your problem?

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Customer reply replied 7 months ago
I am having password ***** for man.
Customer reply replied 7 months ago
Msn
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Ok, did you try to reset the password?

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Customer reply replied 7 months ago
No thank you I am switching to iPad.
Customer reply replied 7 months ago
No thank you, ***** ***** on iPad now. I do most of my work here.
Customer reply replied 7 months ago
I just want a new password ***** Msn account.
Customer reply replied 7 months ago
Several times.
Customer reply replied 7 months ago
Is anyone there...
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

OK, what is the problem you are facing while trying to reset the password?

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Customer reply replied 7 months ago
It says it is reset. But when I try to log in it says wrong password.
Customer reply replied 7 months ago
Can we stay on this, my iPad.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Can you tell me, what exactly you are doing to reset the password, so that I can know if the steps are correct or not?

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Customer reply replied 7 months ago
Ok, it asks for my secure number, I type it in. It says type new password, I do and it says password ***** But I try to log in and it says wrong password.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

OK, are you trying this on your computer?

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Customer reply replied 7 months ago
No, first mobile phone, now iPad which is where I do most of my work.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Ok, do you use the msn website to access your email or the mail app on your iPad?

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Yes for which one, website or app?

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Customer reply replied 7 months ago
Website
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Thanks, ***** ***** open the website, do you manually enter the email address and password ***** it is already saved in there?

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Customer reply replied 7 months ago
Already saved
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

That seems to be the problem, delete both email and password ***** the website and enter them manually and let me know what happens?

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Customer reply replied 7 months ago
Ok going online on lapto, main computer.
Customer reply replied 7 months ago
Logging into laptop, it accepted my original password. What is going on with the phone and iPad?
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you mean the password, which is not working on the ipad and phone before resetting?

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Customer reply replied 7 months ago
but Outlook will not accept it???
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you use Outlook on your phone and iPad?

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Customer reply replied 7 months ago
changed that one and it opens Outlook. But not MSN.
Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

Do you use msn.com on your iPad to access your email?

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Tech Support Specialist: Sudipto, Hardware Engineer replied 7 months ago

OK, are you replying me from the iPad, right?

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