Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have just replaced my old Toshiba Portege with a new MS…

Customer Question
I have just replaced...

I have just replaced my old Toshiba Portege with a new MS Surface. To now I have used a second screen via the HDMI slot on my Dynadock but the new laptop seems unable to detect it. The mouse & keyboard are fine though and I can see the Dynadock in system devices.

Technician's Assistant: What Operating System (OS) are you running on your Portege?

Windows 10

Technician's Assistant: What have you tried so far with your Portege? Have you installed any updates recently?

No. I'm sure the Portege still works fine. It is the new Surfacebook that doesn't seem to work with the second monitor.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm connected to the Dynadock through the Surfacebooks USB which is USB 3.0 I believe.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
11/24/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,236
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

May I ask for the model name of your Dynadock device?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Customer reply replied 7 months ago
It's a Dynadock U3.0
Julie
Customer reply replied 7 months ago
Are you still there?
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

Thank you for the update, Julie. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Jason I just paid $5 for a quick consult. I don't now want to pay $55 to connect ... just get some advice.
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

The deposit was $5. It appears that you were charged $40.72 (USD). Do you wish to continue or do you want me to send in your refund request?

Ask Your Own Computer Question
Customer reply replied 7 months ago
Please refund. I was only ever asked to pay $5.00 and that was what I was approving.
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

I will send in your refund request. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a Lenovo ThinkPad laptop running Windows 7. I am
Hi - my name is Will. I have a Lenovo ThinkPad laptop running Windows 7. I am trying to get set up with two external monitors, plus the laptop screen in an extended fashion - is this possible? I have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I'm wanting to connect to external dell monitor, the monitor
the monitor was brought from our shop up to job site. not sure of the model. had a vga to usb adapter its saying there is no dvi-d cable connected. can I use dvi-d to hdmi? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
I am looking to purchase a laptop with the following specs
I am looking to purchase a laptop with the following specs and don't want to pay more than I need. I do not play games, but lots of online shopping, webdesign, and Office 365. use of 2 other monitors … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am trying to connect my second monitor to my dell all in
I am trying to connect my second monitor to my dell all in one icore 5 … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I purchased my Toshiba in March of 2015. Have purchased 3
Hi ... i purchased my Toshiba in March of 2015. Have purchased 3 over the last 7-8 year. It is a Portege Z20-B2112. I love it! it is my travel computer (for my consulting work) and my also I use as my… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a surface 4 pro. I have the docking station
I have a surface 4 pro. I have the docking station (Microsoft Surface Pro 3 Docking Station with Power Supply (3Q9-00001) . I had three monitor setup . I used (2) 3.0 HDMI/ USB ADAPTORS and one displa… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a windows surface pro. I have an HD AV adapter and HDMI
I have a windows surface pro. I have an HD AV adapter and HDMI cable connected to the GW2255 monitor. I previously connected a laptop by a VGA cable and it worked OK.It says the cable is not connected… read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
How do I tell my Ideapad to recognize the HDMI port? I am trying
How do I tell my Ideapad to recognize the HDMI port? I am trying to connect my Rebel 3i to download photos onto my laptop?… read more
WesPCDr
WesPCDr
Master\u0027s Degree
170 satisfied customers
I have a PC that I want to have setup by my TV, to stream movies
I have a PC that I want to have setup by my TV, to stream movies (netflix, etc.). Next to this will be the Comcast cable modem that has a WiFi built in. I would like to setup the rest of the computer … read more
kooleraid
kooleraid
Consultant
Bachelor\u0027s Degree
14 satisfied customers
I just bought a Satellite P755-S6269, i needing a docking
I just bought a Satellite P755-S6269, i needing a docking statino. Went online to Toshiba and ordered a Dynadock Wireless U, which was one of the choices that came up for docking stations for my lapto… read more
kooleraid
kooleraid
Consultant
Bachelor\u0027s Degree
14 satisfied customers
Ive installed the Dynadock software, verified the DisplayLink
I've installed the Dynadock software, verified the DisplayLink is the latest version. Stiill the external monitor won't work. The keyboard and the mouse connected thru the Dynadock work, but not the m… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I have 2 Gforce video adapters in my computer. The software
I have 2 Gforce video adapters in my computer. The software says it detects both displays but only one works. Can you help me?… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I have just installed W7 on my tecra A9. I have a toshiba
I have just installed W7 on my tecra A9. I have a toshiba dynadock U. The install disk is PAe575 CD version 1.3. When I install I get a message "cannot find installation file".I downloaded the latest … read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
I have a 2 year old Dell Vostro. It has 4 USB ports. I need
I have a 2 year old Dell Vostro. It has 4 USB ports. I need to expand to 6 or more. Using a standard powered hub will not give me the power to run 3 additional monitors, wireless Keyboard/Mouse and th… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I am attempting to use an external monitor using a Toshiba
I am attempting to use an external monitor using a Toshiba Dynadock PA3575*-1PRP, my OS is Vista 64. I have installed the updated video driver, but the external monitor is receiving no signal. In the … read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
I have a Toshiba Satellite P300 and am trying to connect to
I have a Toshiba Satellite P300 and am trying to connect to an LG HDMI TV using an HDMI cable from the HDMI output on the laptop to the HDMI input on the TV. I know the cable and TV's HDMI input are w… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Keyboard does not work with the Belkin 2port switch Note!
My Keyboard does not work with the Belkin 2port switch Note! I am using a usb/keyboard adapter… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Have a Logictech Cordless Wave Keyboard & Mouse, trying to
Have a Logictech Cordless Wave Keyboard & Mouse, trying to run it through an iogear KVM switch. Followed instructions, but when computer starts up, no mouse or keyboard input seems to be getting throu… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x