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I forget password for email on iPhone 6. My ipad. I believe…

Customer Question
I forget password *****...

I forget password ***** email on iPhone 6

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my ipad

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I believe so a phone # for sure

Submitted: 7 months ago.Category: Computer
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Answered in 13 minutes by:
11/24/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
A long time maybe 4 months
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you tell me the email provider please?

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Customer reply replied 7 months ago
iCloud.com
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

So your email is***@******.***

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Customer reply replied 7 months ago
No thanks
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

So your email is***@******.***

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Customer reply replied 7 months ago
my email is***@******.***
Customer reply replied 7 months ago
But forget my password *****
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - have you been through the password ***** wizard?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Would you like me to show you how?

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Customer reply replied 7 months ago
please but only if no extra charge
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you aware of the current cost?

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Customer reply replied 7 months ago
No I thought it was 5.00
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

The service is not $5.00 and you have been charged more than that.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team and once you're happy, let me know and we can continue.
Regards
Kris

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