Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Just got a new (refurbished) computer with Windows 10 and am…

Customer Question
Just got a new...

Just got a new (refurbished) computer with Windows 10 and am in the process of setting it up. I shut down the machine and not it will not accept the password.

Technician's Assistant: What's the brand and model of your computer?

HP 8300 Elite small form. Sorry for the delay, I had to look it up

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just got it today and am in the process of setting it up. This is the first time it happened. Possibly when I was setting up the password ***** I misstyped it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think that should do it. I tried the Microsoft Live reset procedure but got a reply saying I did not provide enough information. I answered as many questions as I could

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/24/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

Ask Your Own Computer Question
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Would you like me to call you and walk you through this?

Ask Your Own Computer Question
Customer reply replied 7 months ago
If you think that would be better than this chat
Customer reply replied 7 months ago
I don't think remote assistance will work since I can not log into windows
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Faster...but more expensive (remote assistance includes the phone call) if you want to go that route

Ask Your Own Computer Question
Customer reply replied 7 months ago
I don't think we can do that if I can't log in to windows
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

What I am saying...is that charge includes either, or, both (so once paid...I can call you...no need for remote part)

OR

We try in chat

Ask Your Own Computer Question
Customer reply replied 7 months ago
Let's try in chat
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

There are various methods to pull this off

I guess we will start with the most straightforward

Do you have an existing Microsoft Live Account? (I assume not)

Ask Your Own Computer Question
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Do you have an existing Microsoft Live Account?

Ask Your Own Computer Question
Customer reply replied 7 months ago
I thought I set one up as I was initially setting up the computer but it would appear that it is not properly set up
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Many customers in my store get confused at this point

Have you tried ALL the passwords you put in today as you were "trying to setup your computer" even the ones that you thought were for something else

if not...try ALL the passwords that you put in TODAY

Ask Your Own Computer Question
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

one of them might work

Ask Your Own Computer Question
Customer reply replied 7 months ago
I tried that, did not help
Customer reply replied 7 months ago
Sorry, I have to leave
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

OK..have a good day

Ask Your Own Computer Question
Customer reply replied 7 months ago
thanks, ***** *****
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

More we can try later

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Well I just purchased a new computer, and its coming with
well I just purchased a new computer, and its coming with windows 10 already loaded! Now my problem is I tried to upgrade on my old computer with windows10, my problem is I just simply can't navigate … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a dual boot machine. I want to uninstall one of the
I have a dual boot machine. I want to uninstall one of the OSs. Short of formatting the drive [not my preferred option], how do I do that? … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
Compaq. Have a question on the HP Comapaq elite 8300 AIO I
Have a question on the HP Comapaq elite 8300 AIO I just purchased. Will the motherboard accept a PCI-E card holds micro-SDHC cards? Memory slots are already maxed out. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
What is the cheapest new or refurbished desktop I can by
what is the cheapest new or refurbished desktop I can by that has SSD, Windows 7 or 10 and would be fast.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Hallo and good morning. My Hotmail email site [email protected]
Hallo and good morning. My Hotmail email site [email protected] and appears to have been shut down. I have tried on numerous occasions to contact by telephone and during my latest call I was given you… read more
Cris
Cris
60 satisfied customers
My hotmail account with msn is blocked ([email protected])for
my hotmail account with msn is blocked (*****@******.***)for reasons I know nothing about but I cannot get my account unblocked,,,They ask for a code but I don t have one and I also don t know what th… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I have reset my msn hotmail live id [email protected]
I have reset my msn hotmail live id [email protected] they have sent me a new password XXXXX my old email msn hotmail id how do I reroute the message from my old address to my new one?… read more
Cris
Cris
60 satisfied customers
my hotmail account has been blocked when it asked to enter
my hotmail account has been blocked when it asked to enter a email to send a code to it already has an email adress there that is not mine and i cannont change it… read more
Cris
Cris
60 satisfied customers
Hi, Ive been blocked from my hotmail. I cant access my code,
Hi, I've been blocked from my hotmail. I can't access my code, because it wants to send it to an old e-mail address that doesn't exist. I've changed my password XXXXX answered the security question no… read more
Cris
Cris
60 satisfied customers
Someone hacked into [email protected] account and I cannot get
Someone hacked into [email protected] account and I cannot get my old password accepted. I have went through all the forms etc with msn live etc. I am still totally lost. I have a e-mail from msn live … read more
Cris
Cris
60 satisfied customers
Our old email address was hacked and couldnt reset our password.
Our old email address was hacked and couldn't reset our password. We set up a new account but we need our old email to get the contacts we received mail from. We don't have their addresses to let them… read more
Cris
Cris
60 satisfied customers
Good morning Windows Team Please assist me my [email protected]
Good morning Windows Team Please assist me my [email protected] is used by someone and I've been trying to request the assistance from windows live but without any success. Please assist as this i… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have worked since 6 00 a.m. this morning to open my hotmail
I have worked since 6:00 a.m. this morning to open my hotmail account. Can you help me, please?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
A few days ago I signed up for Skydrive on my cmputer/ Since
A few days ago I signed up for Skydrive on my cmputer/ Since that time I have not been able to access my email as my password XXXXX XXXXX rejected. Can you help me with this?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have two methods of reading my email; one using Outlook and
I have two methods of reading my email; one using Outlook and the other by logging on to my GMAIL account. I probably am most comfortable with Outlook and therefore rarely look at my GMAIl acccount as… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am 70 years old and retired living in Panama. My computer
I am 70 years old and retired living in Panama. My computer crushed and when the teck got it back up I was llocked out of Hotmail. I set this account up 4 yrs ago and don't remenber the answer to all … read more
vasanth
vasanth
Bachelor's Degree
74 satisfied customers
Hello .. I have an account with Hotmail ,since 2001
Hello .. I have an account with Hotmail ,since 2001 and I have a problem with my Password , i tried to change the password option every 72 days ! My Password was NokiaN93i and i tried to change it int… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I lost my login to my hotmail plus account. In trying to retrieve
I lost my login to my hotmail plus account. In trying to retrieve it, I got a new windows live id and account. How can I get back my old email account. I was always signed in and then when I was delet… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x