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I upgraded my apple system. Not unable to get my mail My E…

Customer Question
Hi, I upgraded my...

Hi, I upgraded my apple system. Not unable to get my mail My E mail address is***@******.***

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am on my MAAC Book PRO

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Computer
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Answered in 43 minutes by:
11/24/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 525
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Do you currently have your email setup in an email program on your Macbook?

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