Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Why did the appearance of my desktop and browser get really…

Customer Question
Why did the appearance...

Why did the appearance of my desktop and browser get really large in size? I didn't restart it or anything, just quit using it at night and when I got on in the morning it was really, really small, so then I re-started it and now everything is really, really large. Have restarted it again but everything still large.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

It is a Dell Inspiron One, says Windows 7 on the front of the unit

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

I ran a couple of updates three days ago, but it was working fine since then until this morning. And I restored it back to before I ran the updates and it is still doing the same thing

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/24/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

Ask Your Own Computer Question
Customer reply replied 7 months ago
No
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

If you are not interested in remote, then i can walk you through the troubleshooting steps.

  • Click Start
  • Type restore in search
  • Open system restore
  • Follow the on screen steps to restore your computer to a previous state
  • Let me know when it is done
Ask Your Own Computer Question
Customer reply replied 7 months ago
I already did that once and restored it to before I ran update in 11/21, and it did not fix the issue
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Restore it again and do not update your computer for few more days

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I'm operating a dell with Windows 10. The computer is now in
I'm operating a dell with Windows 10. The computer is now in an endless restart and repair loop that does not allow a normal restart. The only assist I receive during this process is; "unexpected kern… read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
Have Dell Inspiron with Windows 7 with SP-1, and 3 days ago
Have Dell Inspiron with Windows 7 with SP-1, and 3 days ago HDD light began staying on constantly, computer slowed substantially, and is still on this morning. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
While using Google Drive I accidentally hit some keys that
While using Google Drive I accidentally hit some keys that shrunk the size of documents on my screen so small they're microscopic! I can't figure out how to reverse my actions and resume normal size. … read more
david
david
Bachelor's Degree
129 satisfied customers
I have a Inspiron 560 . Last night this company had a black
I have a Inspiron 560 . Last night this company had a black out and this computer was on there are many computers here and they all came back on when power was restored except this dell Inspiron 560. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We purchased an Inspiron One 2305 and a long term warranty
We purchased an Inspiron One 2305 and a long term warranty about one year ago. We started having crash problems about six months ago, related to an intermittent disconnected hard drive. We have spent … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I had some answers sent to my email concerning my icons being
I had some answers sent to my email concerning my icons being small, but the computer went poopie and I lost them...can you re-send them....thanx… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Dell inspiron 530 I purchased a couple years ago with
I have a Dell inspiron 530 I purchased a couple years ago with with a Dell V505 all in one printer. Everything worked fine until I got a bug or whatever they call it and my computer crashed.The comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
experienced a static discharge on a dell desktop. out of warranty.
experienced a static discharge on a dell desktop. out of warranty. power comes on but no boot routine runs. trying to determine where to start troubleshooting. any suggestions?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I try to get into my computr the same as always...At first
I try to get into my computr the same as always... At first it coughs and whirrs and makes the normal start up signs. Then the screen lights up as if it is ready to go, but after three or four seonds … read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
When my Dell computer goes to sleep and I bring it back by
When my Dell computer goes to sleep and I bring it back by touching a key I get a frozen screen and have to reboot the computer.....what should I do...thanks...Murray… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I usually change my desktop icons and text to the large size
I usually change my desktop icons and text to the large size to easy the reading on my eyes. At night when I shut my computer down and then open it the next morning it has changed itself from large to… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I upgraded my system from Vista to Windows 7 in January. Over
I upgraded my system from Vista to Windows 7 in January. The upgrade was done via a download (not disc) direct from the Microsoft Windows site. Over the past several weeks, I've experienced daily Disk… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I cant get a small font in Word Perfect. I used a large font
I can't get a small font in Word Perfect. I used a large font to print out something I wanted in large print a couple of days ago, and I can't get small print on it now. And all of my old documents in… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
i have a desk laptop with windows xp service pack 3. i noticed
i have a desk laptop with windows xp service pack 3. i noticed last night a red circle with an "x" in it saying my computer was infected. i ran my mcafee virus scan and it didn't pick it up. i also no… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Hello, my eyes are not the best so I experimented wanting to
Hello, my eyes are not the best so I experimented wanting to change the size of the text. So it was suppose to take effect when I closed down and yikes I turned the computer on this morning and now yo… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
My HP scanjet 5590 will not stay installed. I have a Dell
My HP scanjet 5590 will not stay installed. I have a Dell Inspiron 93000 running the lastest version of XP. I have installed the scanner at least three times. The scanner operates correctly for two or… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
we have an acer aspire one. somehow the font/display is so
we have an acer aspire one. somehow the font/display is so small that we can't read it. is there a shortcut key? I have go9ne into the control p0anel, but it will not let me change the display resolut… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
How do I resolve the fact that my Dell laptop xps m2010 will
How do I resolve the fact that my Dell laptop xps m2010 will not recognize my internal or my external cd rom? They both ran fine for 2 years and one day they both quit woking.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x