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My screen resolution has changed by itself. Everything is…

My screen resolution has...

My screen resolution has changed by itself. Everything is really large and distorted

Technician's Assistant: What device or product does this involve?

Windows 10 home, on a desktop

Technician's Assistant: What's the brand/model of your laptop?

Desktop HP Touchsmart 300

Technician's Assistant: What have you tried so far with your TouchSmart? Have you installed any updates recently?

No I was just viewing something and all of a sudden my screen refreshed to this new resolution

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have tried going to display settings but it says I have the correct driver for this computer

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Answered in 2 minutes by:
11/24/2017
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please right click on the Start button and select Device manager.

In Device Manager, click to expand Display Adapter.

Under Display Adapter, you will find the display Adapter name. Right click on and select Update Driver.

Follow the on screen instructions to complete the driver installation.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 7 months ago
I've already tried that and it says I have the most current driver

Hi,

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Ask Your Own Computer Question
Customer reply replied 7 months ago
are you there?

Hi,

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Computer Specialists are ready to help you
Ask your own question now

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e30823a0-8e74-478c-865f-ff2762d9400a

Thank you.

Customer/p>
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Customer reply replied 7 months ago
the link doesn't work

Hi,

You are using a Windows computer. Right?

Please try the link again.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e30823a0-8e74-478c-865f-ff2762d9400a

Thank you.

Customer/p>
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Customer reply replied 7 months ago
HiCustomer
The restore worked. I'm back to the normal screen.

Hi,

I am glad to hear that. Installing the latest updates may cause issues to the display because the graphics adapter does not support Windows 10.

If you have any issues, please be back.

Thank you.

Customer/p>
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Customer reply replied 7 months ago
I just checked my credit card and there is a $43.00 charge. What is that for? I agreed to the $5.00 to ask a question and the $51.70 for you to connect to my computer, but I don't know what the $43.00 is for.

Hi,

You will be charged an initial $5 when you submit your question and payment information. You will be charged your remaining balance (US $41) once the Expert responds to your question. This deposit remains in your JustAnswer account until you give your Expert a positive rating.

Also, you will be charged additional (US $39) if you opt for additional services like Remote support. Please check the link below for payment information.

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Customer/p>
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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,634
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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