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I just got a new computer and I get the message that there…

Customer Question
I just got a...

I just got a new computer and I get the message that there is a problem with my ms account. I don't know what it is. I am on another computer to contact you. I cannot get my MS edge to function on the new one

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

IT IS A Lenovo ideapad 320-141 AP and it is AMD

Technician's Assistant: Which software or app can I help with?

Windiws 10

Technician's Assistant: What have you tried so far with your software?

I have simply tried to download aol.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just that I am not finding my way around it. I have connected to our network at home

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/24/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 7 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,624
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

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Tech Support Specialist: Shefin, Computer Support Specialist replied 7 months ago

Hi,

May I know the exact message you are getting?

Have you tried to login to your Microsoft Account?

Thank you.

Customer/p>
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