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Constantly having to reset, disale/enable wifi adapter

Customer Question
Constantly having to reset...

Constantly having to reset, disale/enable wifi adapter because literally every 5 or 10 minutes my speed drops from 160 to 1 to 12 mgs. I disable then enable it and works perfect, for a minute

Technician's Assistant: Who makes your router?

Cox just installed there panoramic system with arris wireless modem/router combo and then 2 extenders with the moca setup

Technician's Assistant: What have you tried so far?

But now that you mention it, it didn't start doing this until they switched out to this new set up

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I hooked my netgear ac 1750 wireless router up as an AP vie either net port on back of modem/router and it works fine

Submitted: 7 months ago.Category: Computer
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Answered in 16 minutes by:
11/24/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

go here to connect me; https://tinyurl.com/y93926es
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 7 months ago
no, sorry, misunderstood. not paying to remotely connect, utthanks
just need an answer, thanks
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

can send lower offer

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Customer reply replied 7 months ago
i'm about to request a refund. don't have time for all this. please just help me out with the problem I'm having. I paid the money, and that's it
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

I will see if someone else can help

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Customer reply replied 7 months ago
I thought you were helping. ive waited all this time for an answer and all ive gotten is a bunch of upselling
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