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I forgot my password on my desktop and I can't get in. I…

Customer Question
Hello. I forgot my...

Hello. I forgot my password ***** my desktop and I can't get in. I don't have a cd or anything

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Windows 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Desktop. I tried to do the usb thing that did not work i need to get into my computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. Thanks

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
11/24/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,026
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

does the password ***** show your email as username

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Customer reply replied 7 months ago
Hi Michelle
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Hi, Happy Thnaksgiving .

lets get started fixing this problem

what email address does it show on the sign in screen

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Customer reply replied 7 months ago
No email address just my name. Anthony
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

ok and what is your email address ? let me check if its registered with microsoft

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Customer reply replied 7 months ago
or***@******.***
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

give me a moment here.. let me check

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Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

try the password ***** use for your hotmail to sign into computer

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Customer reply replied 7 months ago
No that did not work
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

ok...i will check

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Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

when you setup this pc, did you provide your email for useraccount

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Customer reply replied 7 months ago
What is going on here? Do I pay $36 bucks to ask questions? I thought it was a 7 day trial after the $5 deposit. ????
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

if you have billing questions, please contact customer service

http://ww2.justanswer.com/help

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Customer reply replied 7 months ago
Ok. Can you help me get into my computer? Thanks
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

when you setup this pc, did you provide your email for useraccount

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Customer reply replied 7 months ago
I don't remember. Sorry
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

in that case if its a local account, the password ***** be reset. if it was for a microsoft account i could have helped you reset it

i am out of ideas and will open the question to my fellow experts

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