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Make a new password please. Sorry, I'm working with my lap…

Customer Question
Make a new password...

Make a new password *****

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Sorry, I'm working with my lap top and can't remember it's password, also it is in a different room. It's a HP 240 and says 'intel', I can't find any numbers, I think Windows Vista is the OP.

Technician's Assistant: What's the brand/model of your laptop?

HP Intel

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

No, I haven't used it for some time, my daughter gave it to me as a gift and I'm not really good at using it yet,

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is running well, and I'm sure that once I get past this password ***** all will be well , thank you

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/24/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,230
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me for which service or device this password ***** *****?

Please let me know

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