Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Password has been by amazon prime membership please help. I…

Password ***** been by...

Password ***** been by amazon prime membership please help.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am using a Samsung galaxy 7.

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Verizon

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

For a number of months, l have change my password several times with google

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Also whenever I open a account my password ***** refused.

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/24/2017
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
What exactly are you having trouble with your?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
thank you for our talk and helping me with my Amazon prime situation, and my email, password *****
Ask Your Own Computer Question

Click on the link, you will see a page opens scroll down down and click on I Agree button
it will install Elsinore which is the remote assistance tool once its installed i will be connected to your screen

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Moses C Your Own Question
Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 951
951 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I CANNOT RESTORE MY PASSWORD I CAN ACSESS MY COMPUTER BUT I
I CANNOT RESTORE MY PASSWORD ***** CAN ACSESS MY COMPUTER BUT I CANNOT GET MY E-MAILS ON MY NEW PHONE … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
Its my phone,I bought it off someone and cant get past
Its my phone,I bought it off someone and cant get past googlt account on samsung grand prime already paid yo 40 something on my visa … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am writing about my son's (registered to me by Verizon)
I am writing about my son's (registered to me by Verizon) Samsung Galaxy 8 phone. He recently had a psychotic break and committed a crime for which he has been committed. He does not remember the deta… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a son that passed away in September of 17 and I
Second opinion] I have a son that passed away in September of 17 and I bought him a phone through my account with Verizon. My number is(###) ###-#### I do not his number but I can get it by looking at… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Need new password. Samsung 9. Galaxy prime core with not
Need new password JA: What device or product does this involve? Customer: Samsung 9 JA: What Samsung model do you have? And the Operating System (OS)? Customer: Galaxy prime core with not enough memor… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My computer is fine but i am having numerous from google
my computer is fine but i am having numerous from google that my sign in failed, account action required … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I had just bought that a prime or Amazon Fire for my little
Hi, I had just bought that a prime or Amazon Fire for my little boy and I forgot my password ***** my Amazon membership how do I retrieve it? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
Trying to sign on to Amazon prime video. I enter a valid
Trying to sign on to Amazon prime video. I enter a valid Email address and PW. Results - "Unexpected error occurred during sign-in." Have re- entered the requested data three times with the same resul… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Its not my computer, my phone is lost/stolen, need to
its not my computer, my phone is lost/stolen, need to recover google acct attached to it to help locate it, per verizon customer service … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I can't remember my Samsung account num. Or password. Can
I can't remember my Samsung account num. Or password. Can you help me please? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
My email accounts have been compromised over the weekend and
my email accounts have been compromised over the weekend and I can't get back into cause I can't get into my cell phones. I'm locked out of my email accounts cause someone has changed my passwords. I … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Samsung phone. I had to go back to factory presets. I have
Samsung phone. I had to go back to factory presets. I have forgotten all passwords. Including my Google acct. Can you help? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My husband was watching a series and watched the first
My husband was watching a series and watched the first episode. It will not let him watch the second episode. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
How can I cancel my amazon prime account. I cannt figure out
How can I cancel my amazon prime account JA: Have you contacted anyone about your account? Customer: I cannt figure out how please help JA: Have you installed any updates recently? Customer: No JA: An… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I am trying to manage my amazon prime account, forgot
I am trying to manage my amazon prime account, forgot password, everytime I go to email and get a temporay password, go back to screen and it again says that one is not rightl … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recently purchased Firestick from Amazon and it was
I recently purchased Firestick from Amazon and it was delivered today. I understand there is an installation fee - how do I go about doing this? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
It's not my computer it's my new Samsung Galaxy S7 phone.
It's not my computer it's my new Samsung Galaxy S7 phone. It's not recognizing my Samsung 10.0 tablet or my computer passwords. I want all the google passwords to be the same account. So I can have my… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I got a samsung galaxy tab 7 inches from my friend recently.
I got a samsung galaxy tab 7 inches from my friend recently. It has been working well. But tonight I tap Market it didnot open. In stead it read 'authentication is required. you need Also sign into yo… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x