Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Need help with this computer it locks up on me from time to…

Customer Question
Need help with this...

Need help with this computer it locks up on me from time to time

Technician's Assistant: What's the brand and model of your product?

Uncertain I purchased it from best buy last spring

Technician's Assistant: What have you tried so far?

It is an hp all in one though

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I have had the geek squad work on this before but they were unable to resolve the issues

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 45 minutes by:
11/24/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,597
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. When it locks up, does the display freeze as well as no mouse or keyboard control?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I’m sorry I thought I was in contact with the geek squad but apparently I wasn’t so I guess I put a charge on my card that I didn’t need to, I have the geek squad working on it now though
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Okay very well. Good luck!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
No my internet security Kaspersky I perchased it through
no my internet security Kaspersky I perchased it through Best Buy usually gets renewed through my credit card number and billed to me has not renewed, and I don't know why. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
The hard drive on my 3 tear old desktop went bad. I had to
The hard drive on my 3 tear old desktop went bad. I had to buy a new desktop. The Geek Squad said that my hard drive couldn't handle all the windows 10 and updates. Can the Geek Squad copy the Home Of… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I am trying to set up a new Lenovo laptop for my father. It
I am trying to set up a new Lenovo laptop for my father. It is asking for a password ***** is required before the computer can be configured. He does not know a password. How do i override this? … read more
Dan
Dan
Computer Support Specialist
2,597 satisfied customers
Can no longer access my desktop without a password. I never
Can no longer access my desktop without a password. I never had one on the desktop. Unable to properly answer the prompts. What to do? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I just purchased new desk top. Geek Squad at Best Buy was
I just purchased new desk top. Geek Squad at Best Buy was suppose to transfer all programs and files. I can't open anything. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Yesterday, I picked up my HP Desktop PC from Best Buy/Geek
Yesterday, I picked up my HP Desktop PC from Best Buy/Geek Squad. During the two days, the transferred all of my files from my old desktop --after the Tower to the new one that I purchased --s more Sl… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I had a geeksquad member come out yesterday to my house;
Hello, I had a geeksquad member come out yesterday to my house; cleaned up my computer, cleared a bad protection system; said I need a better one like webroot; now my computer doesn't have any protect… read more
Cris
Cris
62 satisfied customers
L have recently been compromised and would like to have my
l have recently been compromised and would like to have my computer checked for viruses and malware. My protection plan id is(###) ###-#### … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I can't turn my PC on. I took it to Best Buy where I bought
I can't turn my PC on. I took it to Best Buy where I bought and had the Geek Squad check it. They think that it may be my motherboard. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I would like to purchase the 24/7 support and have my
i would like to purchase the 24/7 support and have my computer tuned. can i do this directly with geek, squad or do i need to go through the best buy site … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I NEED TO MAKE AN APPOINTMENT TO HAVE A MEMBER OF THE GEEK
I NEED TO MAKE AN APPOINTMENT TO HAVE A MEMBER OF THE GEEK SQUAD COME TO OUR HOUSE TO WORK ON DESK TOP COMPUTER AND PRINTER. PRINTER WILL NOT PRINT, COMPUTER WILL NOT PLAY A CD. WE ALSO HAVE TWO LAP T… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a rather old HP 3600n color laser jet printer. reason
I have a rather old HP 3600n color laser jet printer. For some reason it won't print because I get a error message "10.92.00 cartridges not engaged". I have tried taken the ink cartridges out and rese… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a gateway model NV57H44u. There are times that the
I have a gateway model NV57H44u. There are times that the screen goes real dim to fact that you can just see what you were looking at. Once in a while it will come back alive in a matter of seconds an… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I use Microsoft Outlook 2007--installed on my old HP Pavilian
I use Microsoft Outlook 2007--installed on my "old" HP Pavilian laptop Model dv7.1245dx-- Vista operating system-purchased new March 2009. The old HP laptop started showing 96% hard drive usage- so De… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Last month I purchased a new HP desktop PC (model #HPE-112y)
Last month I purchased a new HP desktop PC (model #HPE-112y) from BestBuy. I took my old Hp pc(model #a1530n) to their Geek squad and requested they transfer the information from my old (working) pc t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an hp desktop (model A720n K7 3200+/) about 5 yrs old
I have an hp desktop (model A720n K7 3200+/) about 5 yrs old that had a virus on one of the registers. A geek squad from best buy is fixing it but say they need a windows xp disc to restore it. How wo… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I have a HP Prod# XXXXX S/N cnx747123v I cant get desk
I have a HP Prod# XXXXX S/N cnx747123v I can't get desktop to pull I had trouble with this for about three days before it went completely blank took it to Best Buy In Joplin Mo geek squad told it woul… read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
I have a Presario V6000 Compaq Notebook PC Serial # XXXXX
I have a Presario V6000 Compaq Notebook PC Serial # XXXXX and the hard drive does not work according to the Geek Squad Tech. Is my PC still under warrenty and where can I get it repaired quickly? Than… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x