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I cannot adjust the screen size any more I suddenly cannot…

Customer Question
I cannot adjust the...

I cannot adjust the screen size any more I suddenly cannot switch to an external screen playing the Win10 solitaire games nowis excruciatingly slow

Technician's Assistant: What device or product does this involve?

Win10

Technician's Assistant: What's the brand and model of your computer?

Sony laptop E series

Technician's Assistant: What Sony model do you have?

VPCEE25SG

Technician's Assistant: What have you tried so far with your Sony? Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have probably been hacked it happened suddenly during the Win10 solitaire games, perhaps someone one the Win10 world tour challenge does not like me doing so well

Submitted: 9 months ago.Category: Computer
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Answered in 4 minutes by:
11/24/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 9 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,549
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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