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We have forgotten our google email address and password on…

Customer Question
We have forgotten our...

We have forgotten our google email address and password ***** one of our phones. Can you help?

Technician's Assistant: Are you logged into your email account on any other devices?

No. I can't remember what sign in we used to set up the account. It isn't one we use all the time so I forgot the sign in and the password :)

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It should be under hone number(###) ###-#### I have tried to reset it before and I get a message that google will send me something on another phone number but I never received it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO. I just need to get it reset so we can use it

Submitted: 7 months ago.Category: Computer
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Answered in 23 minutes by:
11/24/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
I am not sure. We set up this account a while ago and because we don't use it all the time I can't remember the sign in or password :)
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Have you been through the account recovery?

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Customer reply replied 7 months ago
I tried and got a message that google would send me something to my phone, but I never received anything
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you on mac or windows?

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Customer reply replied 7 months ago
Windows
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Is it OK to connect and go through the reset?

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK let me know once accepted

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Customer reply replied 7 months ago
go
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

You need to agree to the offer and accept the $24.95

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Customer reply replied 7 months ago
I just paid 31.00 Why is it more?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

It is extra.

Its optional but I cannot connect without it

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Customer reply replied 7 months ago
Wh happens if we don't do it? Can I still get support or is it going to cost me approx. 55 dollars
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Yes we can talk back and forth here

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Customer reply replied 7 months ago
OKay. So can you walkd me through what needs to be done
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you go to gmail.com and use the "forgot password" wizard.

Can you tell me at what point it does not work?

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Customer reply replied 7 months ago
I don't remember the login or password
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

There is nothing you can do If you don't know the email address

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Customer reply replied 7 months ago
I will figure it out. Thanks
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Are you sure?

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Customer reply replied 7 months ago
yeah
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK thanks

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