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I believe my phone is hacked. A Samsung Galaxy. It's went on…

Customer Question
I believe my phone...

I believe my phone is hacked

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

A Samsung Galaxy

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

It's went on through several phones for over a year

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I had someone go through hangout app and tell me he was stalking me

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
My phone takes pictures by itself. Changes songs in the middle of songs by itself on YouTube. The Bluetooth comes in by itself and light flashes alot
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
11/24/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,179
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of the Galaxy you have?

Please let me know

Thank you

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Customer reply replied 7 months ago
Samsung Galaxy 3
Customer reply replied 7 months ago
Do you have answer to my question yet?
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thank you

I want to do a full restart of the phone. Can you hold the power button until you see a menu and choose power off.

Then power on the phone and tell me how it then functions.

Let me know the results please.

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Customer reply replied 7 months ago
My phone is running faster and the sound is even better
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Perfect, it was not hacked, it just needed a restart, you need to do this once ever month to keep it running at optimal pace as you see now.

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard, Computer Specialist
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Satisfied Customers: 47,179
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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